FAQ
About Kitchenall
Where are you located?
We are located in Brooklyn, NYC (Greenpoint section), moments from Manhattan, Brooklyn, and Queens, and minutes from New Jersey, CT, and Long Island. We ship nationally and even internationally. If you would like to view a particular item, please contact us in advance so that we can ensure that the product is available in our showroom. Items are available for pickup at either location.
Kitchenall LLC
57 Box St.
Brooklyn NY 11222
When are you open?
Kitchenall is open 7 days per week. Our website is is available 24/7. Our Brooklyn warehouse hours of operation are Monday through Friday 9am to 5pm Eastern time. Saturday and Sunday hours are 10-3. Showroom visits are by appointment, please.
Can i see your products in person?
Anything we have in stock can be seen in person at our warehouse by appointment. Please note that some items, such as custom ranges, may ship directly from the factory, so please contact us first to make sure your item is one we stock in our warehouse.
Are your products new?
Yes, all of our products are brand new and come with full manufacturer warranties.
How do I know you are legit?
If this is your first time, we completely understand any hesitation you may have. We have an A+ rating with the Better Business Bureau, which you can verify here. There are a number of other steps you can take to confirm our business and reputation so that you can feel comfortable purchasing from us. To begin with, we definitely recommend you call us to talk in person. If you live in the NY metro area you are welcome to visit us. Check the NY State Department of Corporate Records for Kitchenall LLC. You are also welcome to contact any of the manufacturers we distribute to ask about us. You can check the Google Business Center, and read reviews on Google. Finally, we have sold equipment to thousands of businesses across the United States and we would be pleased to send you references from past customers if you'd like.
Payments & Returns
What forms of payment do you accept?
You name it. We accept all major Credit Cards. Checks or Bank Transfers get you an additional 5% off your order total. We no longer accept PayPal. Financing is available, simply complete the application and we will be in touch asap.
Can I order by phone?
Absolutely. Phone orders can be placed at anytime during normal working hours, Monday through Friday 9 to 5 or Saturday Sunday 10 to 3 eastern time.
Whats your return policy?
Our Return Policy is very simple and straightforward. You can return any unused item except custom built or special order equipment for up to 7 days, and the purchase price will be refunded immediately, in full, with no restocking fees or charges. Beyond 7 days we do not accept returns. We cannot accept returns of used or damaged equipment. Problems with used or damaged equipment must be remedied through a warranty or carrier claim, which we will help you with. The buyer accepts responsibility for arranging and paying for return shipment. We cannot accept the return of used or damaged equipment. Because ranges and other heavy equipment are very difficult and expensive to return, we have special requirements to meet before returns of those items can be authorized. We also ask that you take great care to be sure of your purchase before you buy so that problems can be avoided. Please read our Returns page for more information.
How do I return an item?
To return an item contact us for an RMA. Once an RMA is issued please write that on a copy of your receipt and include it in the box. Returns should be shipped to Kitchenall Returns, 57 Box St. Brooklyn NY 11222. We will notify you when your return has been received. Once your return has been received and is verified to be in used condition, we will immediately issue a refund to the original form of payment. Please read our returns sections for complete information regarding our 7-day limited return policy.
Shipping Questions?
How does shipping work?
Please visit our Shipping Page for detailed info on shipping
Do I need shipping insurance?
No, Shipments are automatically covered for damage sustained in transit.
Where is my stuff?
Every order we ship can be tracked through either Fed Ex Ground or a Freight Carrier (heavier orders). Tracking details are usually sent in a shipment confirmation email within 1-2 business days of the ship date. If you do not have tracking details please contact us by email and we will re-send.
What if my order is damaged in transit?
Transit damage is rare but possible. In the event that shipping damage was sustained, it is important that you take proactive steps upon receipt of your delivery. Inspect your delivery for damage upon arrival. If the visible damage is found. Please Refuse Delivery, We will send you a replacement at no charge to you. Do not sign off on a package you know to be damaged. If the damage is found after delivery has been made please document and contact us immediately in order to file a claim with the carrier. Carrier damage claims must be made within 7 days of delivery.
Kitchenall will provide as much help as possible in assisting you with any carrier loss or damage claim. However, filing the claim with the freight carrier is the ultimately the sole responsibility of the customer.
I refused delivery, now what?
Once delivery is refused your unit is returned to us, or in cases where the item shipped directly from the factory, it will be returned to the manufacturer. Once received we will immediately file a claim with the carrier and have a new unit shipped. If you would instead like a refund at this time that is also your choice. Refusing delivery is the fastest way to resolve a damage claim.
How can I ship my unit back?
If your item is damaged please contact us before you ship back as will issue a call tag and have the damaged item picked up and returned by the carrier. If you are sending back for a reason other than transit damage, please contact us for an RMA#. Once you have an RMA please include in the original packaging and ship to. Please return your item to the following address.KITCHENALL RETURNS, 57 Box St. Brooklyn NY 11222.
It is important that the unit is shipped back in the original packaging and that the packaging sufficiently protects the item. If transit damage occurs on a returned item that was sent back by the buyer, the buyer will be responsible for filing the claim with the carrier. This does not apply to call tags or pickups.
Warranty & Service Questions
Are your products covered by warranty?
Yes, all of our products are brand new and come with full manufacturer warranties.
What if my product doesn't work as expected?
In many cases we find that a simple phone call to us can resolve the issue, perhaps a setting is incorrect, or a switch not flipped, etc. But if your item is not working then it will need to be either fixed or replaced. Please contact us immediately and your product will be serviced or replaced as is specified in the warranty.
How do Initiate a warranty claim?
All of our products have unique serial numbers. A warranty claim is started by passing the serial number and a copy of the invoice to the manufacturer, who will then either contact a local service technician to fix your unit or in cases where the item is small they may provide you with instruction to ship the malfunctioning unit to them at no charge. However, in either case, we encourage our customers to contact us so that we can help the process along. You will not be left to deal with this alone.