We take our responsibilities to you, our customers, very seriously and want to make every effort to ensure that you have a positive experience, because we know that we are only successful when you come back!
Kitchenall is an authorized distributor of new commercial restaurant equipment including commercial restaurant ranges and cooking equipment, restaurant refrigerators and freezers, display cases, beverage dispensers, back bar equipment and much more. We have close relationships with manufactures such as Cecilware, American Range, Beverage Air, Diamond Equipment, Globe, Turbo Air, Moffat, Robot Coupe, Waring and Hamilton beach, enabling us to negotiate the steep discounts that we pass on to you.
663 Morgan Avenue
Brooklyn, NY 11222
1. You Order, We Acknowledge
The moment you order your restaurant equipment from Kitchenall you will receive a confirmation email with all of your order details. We take all major credit cards, Visa, MasterCard, Discover, Amex, as well as PayPal and Google Checkout. If paid, your order status will be "Processing." If you chose to pay by check your order status will be "Pending' until payment has cleared. Within 24 hours one of our staff will personally contact you to let you know that we are preparing to fill your order and will have shipping details to you shortly.
2. We Send You Shipping Details
Within 2 Business days of order you will either be notified that your item has shipped or, in cases where items are shipping direct from the factory, you will be sent a factory estimated shipping date.
3. Once shipped we send you Shipping Confirmation
Once your item has shipped we will send you Carrier and Tracking information. Items can then be tracked on the carrier website. If you have a light item that has shipped UPS you will receive a UPS tracking number.For items over 80 lbs that ship Freight you will receive the carrier name, contact info, and tracking number. Tracking for units that ship direct from the Manufacturer may take up to 2 days but the moment we get that info from the factory we will pass it on to you. Shipments can be tracked on the carrier website. Your order status will now be "Completed."
Products will ship from our giant warehouse in Brooklyn, NY or from the manufacturers themselves. We are able to negotiate great shipping rates with our manufacturers, enabling us to ship nationally at low cost, and in many cases absolutely free. Everything in our store ships free destinations in NY, NJ, CT, and PA that are within 50 miles of our store. Our physical warehouse address is 663 Morgan Avenue, Brooklyn NY 11222. Our Manhattan office is at 250 E 40th St, Suite 36B, New York, NY 10016.
Any purchase paid by check or bank transfer will be immediately discounted 2.5%. Why do we do this? Credit Card processors charge us (the seller) anywhere fees between 2.5% to 3.5% each time a credit card is used. By offering the bulk of those fees back to buyers who pay by check, we are able to lower our prices and still make a few extra dollars on each sale. Its a win win.
In order to get your 2.5% just check out normally but choose "Check / Money Order" as the payment method instead of Credit Card. Your 2.5% will automatically be calculated and instructions for mailing your check or making a bank payment will be provided. You will be emailed an invoice immediately upon check out. Feel free to contact us with any questions.